Refund policy


All purchases are final unless your order arrives damaged, defective, incorrect.

At NOIR BELLE STUDIO, we want you to know exactly what to expect before you order. Please review product descriptions, measurements, size information, colors and other product details carefully before completing your purchase.

Change-of-Mind Returns

We do not accept returns or issue refunds because of a change of mind, buyer's remorse, or an incorrect size, color, style or other option selected by the customer at checkout.

Please double-check your selections before placing your order.

Damaged, Defective or Incorrect Items

If your order arrives damaged, defective, or you receive an item different from what you ordered, please contact us within 7 days of delivery at noirbellestudios@gmail.com.

Include your:

  • Order number

  • Brief description of the issue

  • Clear photos or video showing the item and the problem

  • Photos of the packaging where relevant

We will review the claim and provide the appropriate resolution where the claim is approved.

Claims We Cannot Accept

Claims may not be eligible where:

  • You simply changed your mind after purchasing.

  • The wrong size, color, style or variation was selected at checkout.

  • The item was damaged through misuse, improper handling or failure to follow reasonable care instructions.

  • The required evidence cannot be provided for a damage, defect or incorrect-item claim.

  • The claim is submitted outside the applicable reporting period.

Order Changes & Cancellations

Orders enter processing quickly after they are placed. Because of this, we cannot guarantee that an order can be changed or cancelled once it has been submitted.

Please check your shipping address, product selection, size, color, quantity and other order details carefully before completing checkout.

If you notice an error, contact us as soon as possible. We will try to help where the order has not progressed too far, but changes or cancellations are not guaranteed.

Lost or Undelivered Orders

If your order has not arrived within its estimated delivery window, please contact us with your order number.

We will review the available tracking information and, where appropriate, work with the relevant delivery carrier to investigate the shipment.

A tracking status of “delivered” does not automatically determine the outcome of a claim. Each case may need to be reviewed based on the available delivery information.

Questions?

For questions about an order or this policy, contact:

NOIR BELLE STUDIO
noirbellestudios@gmail.com